Account Manager - 1471 - Johannesburg, South Africa

About the client: Our client is a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking a motivated, self-driven Account Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective growth strategies, and coordinating client interests across various channels. This role calls for a friendly, approachable professional with a standout personality that clients find easy to connect with. Strong communication skills, a solid understanding of digital marketing concepts, and the ability to collaborate effectively with cross-functional teams are essential. They should be a problem solver and able to navigate challenges proactively. Experience in a digital marketing agency is preferred. What you’ll be doing: Client Communication: Serve as the primary point of contact for assigned clients, leading status calls and keeping CRM records current across teams. Client Retention: Field client questions and requests, troubleshoot issues, and escalate when needed to drive long-term satisfaction. Project Management: Keep projects on track internally and externally—managing timelines, priorities, deliverables, and feedback. Campaign Reporting: Own monthly reporting (email + calls), translating SEO, PPC, social, and call-tracking KPIs into clear insights using our BI dashboards. Quality Assurance: Ensure all client work is on-brand, accurate, and polished before it goes out. Marketing Strategy: Spot growth opportunities for clients, shape strategy with sales reps, and confidently present recommendations. Who are we looking for? 4+ years of experience as an Account Manager or in a related field. Fluent in English, oral and written. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. Proficiency in CRMs, project management, and industry-standard tools and software. Experience in digital marketing agencies is preferred. Foundational digital marketing knowledge is preferred. Position: Account Manager Remote Status: Fully Remote Preferred Location: LatAm, South Africa Working Hours: 9 am to 5 pm MT Holidays: Local US Holidays Salary: USD 2000 - 3000 per month Internal Job ID: 1471