KAM / Ecommerce Operation Executive

Ecommerce Executive Location: Nagpur Job Type: Full Time Mode: Work from office Redefining the global e-commerce landscape! Join us as we revolutionize D2C brand delivery on global e-commerce marketplaces. We're on track to becoming a $1Bn company by 2025, and we need a dynamic Senior Ecommerce Executive to drive our success! We are seeking an ambitious Senior Ecommerce Executive person for managing product listings, promotional campaigns, and online store operations. Our e-commerce operations role will feel like navigating a bustling marketplace where every day brings new challenges and opportunities. It's about leading strategic initiatives, optimizing sales channels, managing budgets, and analyzing data to drive growth. You'll collaborate across teams, stay ahead with industry trends, and ensure seamless operations. It's dynamic, fast-paced, and rewarding—a chance to innovate and make a real impact in the evolving world of e-commerce. We want someone who loves the dynamic world of e-commerce, wakes up every morning excited to interact with clients, and is not shy about picking up the phone for a chat. Responsibilities: Account Management: Develop and maintain strong relationships with assigned accounts or clients,serving as the main point of contact for all account-related matters and inquiries. Strategic Planning: Collaborate with clients to align business objectives with company products orservices through strategic e-commerce planning. Sales and Revenue Generation: Drive sales growth through upselling, cross-selling, and promoting additional products or services. Negotiate for better deals, Discounts and Higher Marketing Spends to drive growth. Campaign Management: Plan and execute marketing campaigns and promotions in collaboration with clients. Monitor campaign performance and provide recommendations. Data Analysis and Reporting: Utilize analytics tools to track sales performance, customer behavior, and market trends. Prepare regular reports and presentations for clients and internal stakeholders. Collaboration and Coordination: Work closely with internal teams such as Advertisement, and Supply Chain to ensure seamless execution of client strategies. Coordinate product launches, inventory management, and fulfillment to meet client expectations. Customer Relationship Management (CRM): Maintain accurate records and ensure all client interactions are documented. Address client issues promptly and effectively to maintain high levels of customer satisfaction. Market and Competitor Analysis: Stay informed about industry trends, competitor activities, and market developments. Use insights to identify new business opportunities and potential threats. You will fit into this role if you: Have 2+ years of experience on Amazon & Flipkart marketplace. have 2+ years of experience managing client relationships and delivering exceptional customer service. Experience in handling FMCG and CPG brands is required, with a preference for those in the healthcare, wellness, and beauty sectors. Are Passionate about operations excellence Dive headfirst into ownership. Have an entrepreneurship mindset. Have experience in partnering with large brands - maintaining relationships with multiple stakeholders. Have experience working in the e-commerce ecosystem.