IT Help Desk

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired Associate degree or higher Help Desk Support (2+ years) NOT looking for Cyber security Microsoft Windows (2+ years) Active Directory (1+ years) Citrix (1+ years) 2+ years of experience in ANY of the following: Microsoft Office Microsoft Azure Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner. Key Responsibilities: - Provide first-level technical support and troubleshooting for IT-related issues - Respond to incoming calls, emails, and tickets in a timely and professional manner - Identify, diagnose, and resolve technical problems for clients - Escalate complex issues to the appropriate teams for further resolution - Document all support activities and resolutions in our ticketing system - Collaborate with team members to continuously improve processes and procedures - Participate in on-call rotation for off-hours support as needed - Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients Requirements: - Associate degree or higher in a related field - Minimum of 2 year of experience in help desk support - Proficiency in Microsoft Windows operating systems - Experience with Active Directory and Citrix - Familiarity with Microsoft Office applications - Available for off-hours support on a rotating basis - Knowledge of Microsoft Azure is a plus - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and troubleshooting skills