Customer Experience Executive

We, SummitNext Technologies Sdn. Bhd. , are a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we continue to expand, we are seeking a highly organised and detail-oriented Customer Experience Specialist to join our team, servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, visual content creation, and quality control across multiple e-commerce platforms. Key Responsibilities Create, update, and manage product listings across multiple e-commerce platforms, including Shopee, Lazada, TikTok Shop, and other online stores. Ensure product information, descriptions, images, pricing, and packaging details are accurate and consistently maintained. Upload and maintain product information across all platforms. Provide support to customer service and warehouse teams when required. Handle customer enquiries through Shopee, Lazada, and TikTok Shop live chat in a professional and timely manner. Conduct basic quality control checks to ensure product listings, visuals, and inventory updates meet company and client standards. Identify and report inconsistencies, errors, or issues related to product listings, visuals, and stock data. Manage return and refund requests, ensuring timely and fair resolutions. Handle customer disputes by gathering necessary supporting evidence, including requesting photos/videos from the warehouse, communicating with platform representatives, and following up on cases. Verify returned parcels and ensure required documentation (photos/videos) is maintained for review and resolution. Manage partial order cancellation requests and provide suitable alternatives to customers where applicable. Work closely with internal teams to ensure smooth operations and a positive customer experience. Job Requirements Fresh graduates are welcome to apply. Diploma or Bachelor's Degree holders in Business, E-Commerce, Marketing, Administration, or related fields are preferred. Candidates with 1–2 years of experience in e-commerce operations, marketplace operations, customer service, or online retail will have an added advantage. Experience supporting Shopee, Lazada, TikTok Shop, or other e-commerce marketplaces is preferred. Excellent communication and organisational skills. Strong attention to detail and ability to multitask. Basic understanding of product listing management, inventory updates, and visual content management. Experience with Magento platform or similar e-commerce platforms is an added advantage. Ability to work independently with minimal supervision. Strong problem-solving skills and customer-oriented mindset. Working Schedule Full-time position 5 days a week Work from Office Location: Bukit Raja, Klang Working hours ( 9 a.m – 6 p.m ) Salary Basic Salary - RM2500 - RM 2700 Benefits EPF, SOCSO Birthday Leave Maternity Leave Annual Leave, Parental Leave, etc. Opportunities for promotion Professional development Expected Start Date Immediately Know More About Us Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm Instagram: https://www.instagram.com/summitnexttechnologies LinkedIn: https://www.linkedin.com/company/summitnext-technologies/ Website: https://summitnext.com/